Carriage and Delivery Costs
Toolorders ships your order by one of three methods:
- Small parcels,normally up to 2 Kg in weight, by Royal Mail, first class
- Larger parcels and items of value, above Royal Mail compensation level, by national courier with guaranteed next day delivery (exceptions include Scottish Highlands & Islands and some AB postcodes)
- Large tool kits and storage systems by consolidated pallet shipping with guaranteed next day delivery
We aim to deliver within 1 – 6 days of order placement depending what time and when you place your order. Sometimes we do not have your item in stock and it is on back order by the importer from Sweden or Taiwan. We will inform you by email if this is the case. We will also, on occasion, part ship your order where some but not all items are in stock.
- Free on all orders of £60.00 excluding VAT and above
- For orders £0.00 – £24.99 the cost is £3.50 excluding VAT
- For orders £25.00 – £59.99 the cost is £6.45 excluding VAT
Cancellations, Replacements & Refunds
You may cancel your order with Toolorders at any time up to point of dispatch by emailing us, see address below. You will be refunded in full.
If the item (s) have been dispatched you can still return them, at your cost, for a full refund. Please email us to advise that you are doing this. The full refund will be made when the items arrive back with Toolorders and have been inspected. Toolorders will not accept goods back for a full refund if reasonable care has not been taken of them and if they have been used, damaged, worn or in any other way that renders them unsuitable for restocking and re-sale. Please return the goods, as far as possible, in the original packaging.
You should obtain proof of purchase for returning the item (s) as we cannot be responsible for any losses or damages that may occur during the return process. Please be aware of the insurance cover provided by the returner used which should cover the cost of replacement should the package go astray..
If you find you want to replace goods you must advise us by email within 7 working days. Goods for replacement must be unused and in their original packaging. In the case of clothing these can be tried on but cannot have been worn, washed, shortened or used in any other way. We will not pay your cost of returning the item(s) and you should obtain proof of purchase for returning them as we cannot be responsible for any losses or damages that may occur during the return process. Please be aware of the insurance cover provided by the returner used. When the replacement goods required are sent by Toolorders there will be no delivery charge. Should there be any extra cost for the replacement over the original item you will be advised and charged before dispatch.
Business to Business sales are not covered by the Distance Selling Regulations. Under the Distance Selling Regulations domestic customers are entitled to a full refund, including the initial delivery charge, if you tell Toolorders by email that you want to return the product for any reason within 7 working days of receipt. We will then advise you about returning.
We will not pay the cost of returning the item(s) and you are recommended to obtain proof of purchase for returning them as we cannot be responsible for any losses or damages that may occur during the return process. The full refund will be made when the items arrive back with Toolorders and have been inspected. Toolorders will not accept goods back for a full refund if reasonable care has not been taken of them and if they have been used, damaged, worn or in any other way that renders them unsuitable for restocking and re-sale. Please return the goods as far as possible in the original packaging
If an item is faulty or wrongly described you have the right to a refund, replacement or repair as long as the complaint is made to Toolorders within 30 calendar days. If the returned item is found to be faulty or wrongly described you will be refunded the cost of return
Your statutory rights are not affected by any of the above
Telephone: 01933 697 685
Return address: Toolorders, 11b Chuch Way, Grendon, Northants, NN7 1JE
Terms & Conditions
In these Terms and Conditions (Terms) the following words and phrases mean:
“the Buyer” means the person, firm or company who purchases the Goods from the Company
“the Company” means Toolorders
“Contract” means the Contract between Toolorders and the Buyer, which shall be deemed to incorporate these Terms
“Goods” means any Goods agreed in the Contract to be supplied by Toolorders to the Buyer
“Place of Delivery” means the place to which the Goods are to be delivered
In these Terms, reference to any statute or statutory provision shall be construed as a reference to such statute or statutory provision as amended, modified, re-enacted or replaced from time to time.
2. The Contract
The Contract shall be on these Terms, to the exclusion of all other terms and conditions that are purported to be included or applied by the Buyer.
No Terms and Conditions contained in the confirmation of Order, purchase order or other document of the Buyer will form part of the Contract.
Unless otherwise agreed in writing, the Place of Delivery shall be the Buyer’s premises.
Toolorders will normally despatch Stock items within 24 hours of the order being received.
Toolorders will normally despatch Non-stock items within 48 hours of the order being received.
Toolorders normally have around 90% Stock availability.
Occasionally there may be a slightly longer delivery period. In this instance Toolorders will contact the Buyer to advise of anticipated delivery.
All orders are despatched on a 3 day national courier.
Orders paid for by cheque will only be despatched once the cheque has cleared.
Unless agreed differently, or unless an exact day of delivery is mutually decided, there will be no despatches on Saturdays, Sundays or public holidays. All deliveries, unless otherwise agreed, will be for delivery to the Great Britain mainland.
All orders will be confirmed by e-mail within 24 hours.
Telephone orders will be dealt with in the same manner above as internet orders.
4. Post and Packaging
Please see delivery
5. Inspection, Transit Delays and Non-delivery
The Buyer must inspect the Goods as soon as reasonably possible after delivery and shall, no later than 5 days from the date of delivery, give notice to Toolorders in writing of:
- Any defect in the Goods that is apparent on reasonable examination.
In this case Toolorders shall, at Toolorders discretion, arrange collection of the Goods and upon satisfactory examination issue a credit note. Goods must be available for return to Toolorders in their original packaging. In any event the Buyer must refuse parcels delivered to it in a damaged condition.
- Any shortfall in Goods delivered. In this case Toolorders shall, at its
discretion, deliver the undelivered Goods or issue a credit note for the undelivered Goods.
- Any orders not delivered in accordance with the order. In this case
Toolorders shall, at Toolorders discretion, replace the Goods.
The Buyer must notify Toolorders of any Goods invoiced but not delivered within 7 days of the invoice date, quoting the invoice number. The Buyer must notify Toolorders of any Non-delivery of either the products, or an invoice for them, within 7 days of the promised despatch date, Unless specified otherwise under “Delivery”, the Buyers exclusive remedy shall, at Toolorders sole discretion, be re-delivery of the Goods or refund or credit of the purchase price.
If the buyer fails to notify Toolorders within the appropriate period, as stated above, Toolorders shall have no liability whatsoever.
The remedies set out above are the Buyers exclusive remedies for non-delivery, late delivery or short delivery of Goods, or for apparent defects in the Goods, or delivery of Goods, not in accordance with the Order. Toolorders shall not be liable for any other losses, consequential or otherwise, arising from Non-delivery or late delivery.
6. Risk in and Ownership of Goods
Risk in the Goods shall pass to the Buyer on delivery.
The price for the Goods shall, unless otherwise agreed, be the price set out on the date of invoice in Toolorders price list. The price for the Goods shall be exclusive of all costs of carriage, and applicable VAT, which the Buyer shall pay in addition.
Payment in full, unless otherwise agreed, shall be made before delivery will commence. Payment shall not be deemed to have taken place until the receipt by Toolorders of cleared funds.
Toolorders warrants that if defects appear in the Goods due to faulty workmanship or materials, under proper use, it will replace or repair the Goods. If not explicitly expressed on the Toolorders website or Toolorders Product Guide, this warranty is subject to a claim made to Toolorders within 12 months of the invoice date. This warranty is also subject to the Goods, or parts to which the claim relates, being returned to Toolorders within that period suitably packaged, carriage paid and where relevant, in accordance with any particular instructions which Toolorders may have notified to the Buyer at the time of supply.
10. Warranty Returns
The Buyer may only return Goods under warranty to Toolorders, on the following conditions:
- The Buyer may only return Goods to Toolorders with the prior consent of Toolorders.
- Toolorders will e-mail to the Buyer a pre-filled Toolorders Returns Form, in respect of the products or parts, detailing the nature of any claimed defect.
- The Toolorders Returns Form together with the invoice or delivery note (if relevant) must be enclosed with the Goods.
Toolorders reserves the right to replace Goods with a new product of the same brand or with new Goods from another manufacturer where the Goods’ technical function, performance and quality can be seen as equivalent. Any products or parts that are returned to Toolorders shall become the property of Toolorders.
Save as expressly provided in these Terms and Conditions of sale, all implied Warranties, Terms and Conditions (whether statutory or otherwise) are excluded to the fullest extent permitted by law and Toolorders will not be liable to the Buyer for any loss of any kind whatsoever which arises out of the breach of implied Warranties, Terms or Conditions (statutory or otherwise) or breach any other duty of any kind imposed on Toolorders by operation of law.
11. Returns Policy
The Buyer may only return Goods to Toolorders, and receive a credit, on the following conditions:
- The Buyer may only return Goods to Toolorders for a credit with the prior consent of Toolorders. Toolorders retain the right to freely, and on strictly commercial grounds, decide whether to approve a return of Goods.
- Goods must be returned to Toolorders in their original condition and packaging and in a condition that will enable them to be immediately fit for re-sale. The Buyer must state the relevant Toolorders reference number and invoice details to Toolorders who will e-mail to the Buyer a pre-filled Toolorders Return Form, which must be enclosed with the returned Goods.
- If the Buyer does not quote the invoice details or the Toolorders reference numbers, as on the original despatch note, the credit will be based on the lowest sales price.
- For Goods returned due to Buyer error or no longer required, and returned in accordance with (1) – (3) above, a handling charge of 20% of the invoice value, subject to a £5.00 minimum, will be applied.
- Where the Buyer returns Goods to Toolorders not in accordance with (1) – (3) above (for example, in an unfit state) Toolorders will refuse delivery or may apply a handling charge that relates to the actual cost of reprocessing (subject to a minimum 20% of invoice value and £5.00 minimum).
This returns policy excludes Special Order Goods and calibrated goods.
All Goods are returned to Toolorders at cost to the Buyer and at the Buyers risk. Toolorders accepts no responsibility for any loss or damage to Goods returned or items received by Toolorders with Goods returned.
Goods should be returned to Toolorders adequately packed and despatched freight prepaid, clearly labelled to:
CUSTOMER RETURNS DEPARTMENT,
11 B Church Way,
12. Limitation of Liability
Toolorders liability in contract, tort or otherwise arising out of the subject matter of the Contract shall not exceed £2,000,000 and Toolorders shall under no circumstances be liable to the Buyer for any consequential, indirect or economic loss or damages.
13. Force Majeure
If either party is subject to a Force Majeure, that is circumstances outside its reasonable control, including but not limited to war, fire, industrial disputes or civil commotion, it shall notify the other and the first party’s obligations under these Terms shall be suspended until it notifies the other party of the end of such event of Force Majeure.
If any part of these terms is found to be void or unenforceable by any Court of competent jurisdiction, such part shall be severed from these Terms which will otherwise remain in full force and effect.
These terms shall be governed by interpreted according to English Law and the parties submit to the exclusive jurisdiction of the English Courts.
Privacy & Cookies
Toolorders is committed to your privacy. Any information that we may have collected about you will be used and stored in full accordance with the law (Data Protection Act 1988).
The information that we will acquire about you will be used for two reasons: firstly, to process and fulfil your order, secondly, to give you the best possible backup and after-service. Once you have chosen to provide us with your personal information, you can be assured that it will only be used to support your customer relationship with Toolorders. We take your trust in us seriously and we will not sell, rent or lease your personal information to others.
The information collected will include:
Credit/debit card details
Toolorders uses your personal information to provide you with news and offers and to help us better understand your needs and interests. Specifically, we use your information to help complete an order or transaction, to communicate with you, to provide service and support, to update you on services and benefits and to personalise promotional offers.
We willnot share your information with anyone.
To opt-out of receiving our e-mail newsletter and e-mail marketing communications use any of the following methods.
- Select the e-mail “unsubscribe” link on the e-mail newsletter
- If you are a registered user of our website, log in and request your details be deleted from the circulations list
- Write or e-mail us (see contact us on the Homepage) being sure to provide your name, e-mail and postal address
Any information held will be accurate and up to date. You can check the information that we hold about you by e-mailing Toolorders. If you find any inaccuracies we will delete or correct them promptly.
Toolorders is committed to keeping the information you have provided to us secure. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information we have physical and management procedures in place.
Whenever sensitive information is being used or transferred, such as credit/debit card details secure and encrypted links are used so that the information can only be read by Toolorders.
Depending on your browser, this security can be seen to be working with a symbol of an unbroken key or a closed lock on the bottom of the browser window.
If you have any further questions or comments about privacy please don’t hesitate to contact us by e-mail or post.
11 B Church Way,